Refund policy

Return and Refund Policy

Last updated: August 12, 2026

This Return and Refund Policy explains the terms under which customers may cancel an order, return a product, request an exchange, or receive a refund for products purchased through the Mad Kad Website (https://madkad.com).

Mad Kad is a clothing and lifestyle brand owned and operated by BLACK LIFE ENTERPRISES.

1. Order Cancellation

Customers may request cancellation of an order until the order has been fulfilled.

Once an order has been fulfilled or shipped, cancellation may no longer be possible. In such cases, the customer may request a return in accordance with this Return and Refund Policy.

To request cancellation, please contact Mad Kad customer support and provide your order number and relevant order details.

2. Returns and Exchanges

We accept eligible return and exchange requests within 7 days of delivery.

To be eligible for a return or exchange:

The product must be unused and unworn.
The product must be in its original condition.
All original tags, labels and packaging must be intact.
The product must not have been washed, altered, damaged or otherwise used.
The return or exchange request must be submitted within 7 days of delivery.

Products that do not meet these conditions may not be accepted for return or exchange.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product description on the Website, please contact Mad Kad customer support within 7 days of delivery.

Please provide your order number and clear photographs or videos showing the product and the issue so that we can review your request.

If the issue is verified, Mad Kad may provide a replacement, exchange, or refund as appropriate.

4. Return Shipping

Free return shipping is available for eligible returns under this Return and Refund Policy.

For damaged, defective or incorrect products, Mad Kad will arrange or provide the applicable return shipping at no additional cost to the customer.

5. Refunds

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

If the return is approved, the refund will be initiated to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on the applicable payment provider or bank.

6. Refund Eligibility

A refund will only be processed after the returned product has been received and successfully inspected.

If a returned product does not meet the eligibility requirements stated in this policy, the return or refund request may be rejected.

7. No Restocking Fee

Mad Kad does not charge a restocking fee for eligible returns.

8. Final Sale Products

Currently, Mad Kad does not designate any regular products as final sale. If any product is designated as a final sale product in the future, this will be clearly communicated on the relevant product page before purchase.