FREQUENNTLY ASKED QUESTION

How to customise your NFC tags?

*⁠Click the customization


*Watch our step-by-step tutorial video for clear guidance.
*Follow the instructions to program your NFC chip with your preferred link or details.

What makes Madkad different from other streetwear brands?

MadKad stands apart by blending creativity, craftsmanship, and sustainability.
We reimagine thrifted garments, customizing each piece with our own design language. Every T-shirt is hand-crafted, featuring distinctive gothic-inspired artwork, unique embroidery, and carefully selected accessories. Our approach makes every item one-of-a-kind, meaningful, and deeply rooted in authentic streetwear culture.

How do I know my size?

Your t-shirt are oversixed andTo find your perfect fit, check our Size Guide listed on every product page.
We provide detailed measurements (chest, length, shoulder) for each style.
Compare these measurements to a T-shirt you already own for the most accurate match.

Will the color remain vibrant after washing?

Yes, our garments are crafted with high-quality fabrics and durable inks to ensure the color stays vibrant wash after wash.
For best results, we recommend following the care instructions—turning the garment inside out and washing in cold water to maintain its original look for longer.

How do I track my order?

Once your order is shipped, you’ll receive a confirmation email (or SMS) containing your tracking link.
Click the link anytime to see real-time updates on your shipment and estimated delivery. If you need further assistance, our support team is happy to help at support@madkad.com.

What is the refund and return policy ?

We offer a 7-day easy return window from the date of delivery.
To be eligible for a return or exchange:
•The product must be unused, unwashed, and in its original condition.
•The serial zip-lock tag must be intact (returns are not accepted if the tag is broken).
•All original tags and packaging must be included.

How do I track my order?

Once your order has been dispatched, you’ll receive a confirmation email or SMS with a tracking link.
Simply click the link to view real-time updates on your shipment’s status and estimated delivery. If you have any issues tracking your order, our support team is happy to help.

Can I customise my madkad piece ?

Yes, you can customize your MADKAD pieces.
Simply email us at support@madkad.com with your customization request, details of the product, and any specific design ideas you have. Our team will review your request and confirm the options, timeline, and any additional charges before starting the work.✨

Do you offer international shipping?

Yes, MADKAD offers international shipping.
We deliver worldwide, and shipping rates and delivery times will vary depending on the destination. Full details are available at checkout, and you’ll receive tracking information once your order has been dispatched.

Do you restock sold out items?

Some MADKAD pieces are limited releases and may not be restocked once sold out.
For core styles or high-demand items, we occasionally restock. We recommend signing up for our newsletter or following us on Instagram to get updates on restocks and new drops.